1. Terms & Conditions

Effective Date: September 29, 2025

Welcome to Gilkoto.shop (“we,” “our,” “us”). By accessing or using our website, you agree to the following Terms & Conditions.

Business Information

  • Business Name: Gilkoto

  • Address: Village Changar, Salauni, Hamirpur, Himachal Pradesh, India – 1743311

  • Email: orders@gilkoto.shop

  • Phone: +91 8580457709

Products

  • All items are print-on-demand and created only after an order is placed.

  • Product images are digital mockups; minor variations in print, sizing, or colors may occur.

Orders & Payments

  • Prices are displayed in USD.

  • Payments are securely processed via trusted third-party providers (Stripe, PayPal, etc.).

  • Orders are final once submitted.

Shipping

  • Orders are fulfilled from our print partners (may be located in the USA, Canada, or other countries).

  • Estimated delivery times:

    • USA & Canada: 7–15 business days

    • Mexico: 10–20 business days

  • Tracking is provided once available.

Returns & Refunds

See our Refund & Returns Policy.

Governing Law

  • These Terms are governed by the laws of India.

  • Customers in the USA, Canada, and Mexico also retain rights under their local consumer protection laws.

2. Privacy Policy

Effective Date: September 29, 2025

We respect your privacy. This Privacy Policy explains how we collect, use, and protect your information.

Who We Are

  • Controller: Gilkoto

  • Address: Village Changar, Salauni, Hamirpur, Himachal Pradesh, India – 1743311

  • Email: orders@gilkoto.shop

  • Phone: +91 8580457709

Data We Collect

  • Personal info: name, email, phone, billing & shipping address.

  • Order details: products purchased, transaction history.

  • Payment data (handled by third-party processors; we don’t store card numbers).

  • Technical info: cookies, IP, browser type.

How We Use It

  • Process and deliver your orders.

  • Provide customer support.

  • Send updates or offers (if opted-in).

  • Comply with tax and legal requirements.

Sharing

We may share limited data with:

  • Print/fulfillment partners.

  • Shipping carriers.

  • Payment processors.

  • Analytics services (e.g. Google Analytics).

We do not sell personal data.

International Data Transfers

As we operate from India and ship worldwide, your data may be transferred internationally. We take appropriate safeguards such as secure encryption and contracts with processors.

Your Rights

Depending on your location, you may:

  • Request access to your data.

  • Ask for corrections or deletion.

  • Opt out of marketing.

  • File a complaint with a regulator.

Requests: orders@gilkoto.shop (response within 30 days).

Retention

  • Order data: kept for 7 years (tax/legal).

  • Marketing data: until you unsubscribe.

Security

We use SSL encryption and industry best practices.

Children’s Privacy

We do not knowingly collect data from persons under 16.

3. Refund & Returns Policy

Effective Date: September 29, 2025

We want you to shop with confidence at Gilkoto.shop. Since our items are custom-made on demand, we only accept returns in specific cases.

Eligibility

You may request a refund or replacement within 14 days of delivery if:

  • The item is defective, damaged, or printed incorrectly.

  • You received the wrong product, size, or design.

Not Eligible

  • “Change of mind” purchases.

  • Incorrect size chosen by the customer.

  • Small color/print variations compared to digital mockups.

Process

  1. Contact us at orders@gilkoto.shop with your order number and photos.

  2. We review requests within 3 business days.

  3. If approved, we’ll arrange a replacement or refund.

Return Shipping

  • If we are at fault (defect, wrong item): we cover shipping.

  • If customer is at fault: customer pays shipping (if return is accepted).

Refund Time

Refunds are issued within 7–10 business days after approval, via the original payment method.

4. Shipping Policy

Effective Date: September 29, 2025

  • We ship to the USA, Canada, and Mexico.

  • Processing time: 2–5 business days before dispatch.

  • Delivery estimates:

    • USA & Canada: 5–11 business days

    • Mexico: 5–11 business days

  • Tracking is provided via email.

  • Customs fees or import taxes (if applicable) are the customer’s responsibility.

5. Contact Information

Gilkoto.shop
Village Changar, Salauni
Hamirpur, Himachal Pradesh
India – 1743311